NC 211

Prefer to search for results online?

Click here to visit the NC 211 online search tool. 

The online database is the same database used by the call specialists. However, our call specialists are trained to search using specific keywords which may provide additional resources. If you don't find what you need online, we strongly encourage you to dial 2-1-1. Call specialists are available 24/7/365 to help.

2-1-1 Counts

United Way's 2-1-1 Counts is the first tool to provide real-time, searchable and visual presentations of data from 2-1-1 call centers across the U.S. Using 2-1-1 Counts, you’ll find community-specific needs of vulnerable populations. Like the dashboard in a car, 2-1-1 Counts displays data-based indicators in an easy-to-use form that will enable users to check trends, make comparisons and share information.

In many communities, most people who call 2-1-1 for help are low-income, low-education, unemployed and/or uninsured who have hit bottom. They need basic services, such as shelter, heat, electricity, and food. 2-1-1 Counts works with your local 2-1-1 to share this information with community leaders and service agencies.

The result: better lives for the lowest-income families, with fewer unmet basic needs and greater capacity for achieving well-being and leading self-sufficient, productive lives.

2-1-1 Counts is developed, distributed and supported and distributed by Health Communication Impact(HCI).

The HCRL has pioneered research into the use of 2-1-1 help lines to address health issues among poor families. It created 2-1-1 Counts and has launched it initially in Florida and North Carolina with the help of a grant from the William R. Kenan Jr. Charitable Trust.

To visit NC 2-1-1 Counts, click on the image above and you will be directed to