Disaster Relief

Hurricane Dorian - September 2019

UWHelpsNC - Statewide fund estabished for donors to give to "where needed most", NC 2-1-1, or a specific United Way who are investing resources locally.  This fund is managed by United Way of North Carolina and is offered to meet "immediate needs" following Hurricane Dorian.

Text to Give Option: UWHELPSNC to 41444

Talking Points UWHelpsNC

Visit ReadyNC to stay informed

Volunteer Opportunities:

Register for Volunteer Opportunities - Individuals or groups of volunteers

Organizations providing supplies and/or Volunteers - Please complete this form if your organization is providing FREE services  to individuals impacted by Hurricane Florence. Any forms received from individuals or work-for-hire teams will be deleted. All services will be shared with our NC Voluntary Organization Active In Disaster (VOAD) community and will be available to NC 2-1-1 callers.

Volunteer NC

United Way Specific Resources  

Webinar - Crisis & Disaster Recovery Funds: Management and Communication

Special Considerations for Natural Disasters:  

After the Flood Tip Sheet

Media and Communication 

UW and 2-1-1 Talking Points

2-1-1 Talking Points and Social Media Post Examples

2-1-1 Frequently Asked Questions

UWHelpsNC Fund Press Release

UWHelpsNC Fund

General Public Resources


NC Dept of Public Safety - Evacuation routes and more


Stay connected with Duke Energy

For storm or power restoration updates, follow Duke Energy on Twitter (@DukeEnergy) and Facebook (Duke Energy) or visit us at our storm website:  www.dukeenergyupdates.com.

Outage Reporting

  • Visit www.dukeenergyupdates.com.
  • Text OUT to 57801 (standard text and data charges may apply). If you haven’t registered yet, text REG to 57801.
  • Call the automated outage-reporting system at 800-769-3766 for Duke Energy Carolinas customers and 800-419-6356 for Duke Energy Progress customers.

What do I do if I see a downed power line?

Stay safe and stay away from downed power lines. Customers and first responders should assume all of these lines are live.  With a storm of this magnitude, we expect thousands of downed power lines. We will respond as quickly as possible, but we are urging caution because of the sheer volume of calls we expect to receive.


Call Duke Energy to report downed power lines:

  • Duke Energy Carolinas - 800-769-3766
  • Duke Energy Progress - 800-419-6356